Disputing ATM Errors
Disputing ATM Errors - Form Letter
Date
Name of bank
Street address
City, State, Zip Code
Re: ATM error in account number
Dear Sir or Madam:
I am a customer with bank name. My account is held under your name with the account number account number.
Upon checking my most recent statement, I discovered an error regarding an ATM transaction I made last month. After reviewing my records, I am certain my most recent withdrawal was debited from my account twice.
Here give the details of the mistake and the transaction. For example: On Aug. 10, 2003, I made a withdrawal of $75 from the ATM machine at 123 Main Street. This is a walk-up ATM outside your branch at that address. I received a printed receipt of the withdrawal, but my bank statement shows that the lone withdrawal on that date was posted to my account twice.
A copy of the statement with the error highlighted is enclosed for your review. I’ve also enclosed a copy of the transaction receipt that was printed by the ATM when I made the single withdrawal that day.
As this bank mistake is costing me because money was debited from my account twice, I would appreciate that you correct my balance as soon as possible.
Thank you for your prompt attention to my request. If you have any questions, please don’t hesitate to call me at your daytime telephone number. I’ll also check back with you on the status of this request and the action you have taken to rectify this bank error.
Sincerely,
Your Signature
Your Typed Name
Your Address
City, State and Zip Code
Enclosures:
copy of monthly statement
copy of ATM receipt